Cebu Pacific Cargo (CEB Cargo) – A Complete Guide

Cebu Pacific Cargo (CEB Cargo) is the largest cargo carrier in the Philippines, offering efficient and reliable air cargo services to local and international shippers and cargo agents. With a modern aircraft fleet and interline partners in Europe, Africa, and the Americas, CEB Cargo ensures competitive, fast, flexible, and straightforward cargo transportation.

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CEB Cargo Services

CEB Cargo provides various products and services to meet the diverse needs of its customers:

CEB X

This service is designed for urgent or rush cargo shipments. To avail of CEB X, confirmation from the CEB Cargo office is required, and it operates on a first-come, first-served basis. Cargoes must be accepted up to two hours before the scheduled flight departure.

Blocked Space Arrangement

CEB Cargo offers fixed and guaranteed space allocation for customers who require it. Rates are negotiated per-requirement basis, and cargo must be accepted up to two hours before the scheduled flight departure.

ATR Charter

CEB Cargo provides chartered services using the ATR72-500 aircraft. With an average capacity of 5,500 Kg of loose cargo and a maximum gross weight of 50kg per piece, this service is ideal for specific cargo transportation needs.

Transshipments

CEB Cargo offers efficient inter-island connections through Cebu Pacific’s major hubs in Manila, Cebu, Clark, and Davao. Customers can move their cargo shipments to onward destinations that do not have direct flights from the point of origin.

Cargo Interline

CEB Cargo has 15 partners for cargo transportation to and from Europe, Africa, and the Americas. Customers can send their cargo through these partners for seamless and efficient delivery.

Packaging Services

CEB Cargo provides packaging services to protect shipments from getting wet or damaged. Offerings include plastic jack wrap services, plastic sheets, bubble wrap, and styrofoam boxes. These services are available for flights from Manila to Luzon, Visayas, and Mindanao destinations.

CEB Cargo: Arranging Shipment

Cebu Pacific Cargo (CEB Cargo) has dedicated hotlines to assist you if you need cargo services. Contact their customer service team for assistance if you are looking for domestic or international cargo services. Here are the contact details for each office:

Domestic Cargo Office

• Manila: For cargo services in Manila, call (02) 8802-7070 or email [email protected]. The customer service hotline is available 24/7 to assist you.
• Cebu: If you are in Cebu and require cargo services, you can contact (032) 340-9700 or 09988402747. You can also send an email to [email protected]. The customer service hours are from 6:30 AM to 6:30 PM.
• Cagayan de Oro: For cargo services in Cagayan de Oro, you can call 09988403492 or email [email protected]. The customer service hours are Monday to Friday, 6:30 AM to 6:30 PM, and Saturday to Sunday, 8:00 AM to 5:30 PM.
• Davao: If you are in Davao and require cargo services, contact (02) 2348650 or 09988403493. You can also send an email to [email protected] or [email protected]. The customer service hours are Monday to Sunday, 6:00 AM to 6:30 PM.

International Cargo Office

For international cargo services, you can contact the following:

• Contact Number: +63998840 2748 or +63998 8403490
• Email: [email protected]
• Business Hours: Monday to Saturday, 24/7; Sunday, 6:00 AM to 11:30 PM

Click here for a list of CEB Cargo international partners in Asia, Australia and Europe.

Booking a Cargo

To book a cargo, provide the following details to [email protected] or any of the email addresses mentioned above:

• Shipper’s name
• Contact number
• Consignee
• Contact number
• Commodity
• Pieces & weight
• Dimensions
• Destination
• Flight date
• Material Safety Data Sheet (for shipments that are in liquid/powder form)

Once booking is confirmed, you will be provided with an AWB (Air Waybill) number. It is important to note that shipments must be accepted at the warehouse four (4) hours before the flight.

Please note that only accredited freight forwarders can transact with Cebu Pacific Air for international cargo.

If you have any further questions or need assistance with your cargo booking, please get in touch with the respective customer service hotlines mentioned above.

CEB Cargo: Shipping Cargo

For cargo shipments originating from Manila, customers can send their cargo to the Cargo Terminal Building near NAIA Terminal 4 in Pasay City, Metro Manila, Philippines. CEB Cargo accepts cargo for all domestic destinations.

The charges for domestic and international cargoes are based on cargo classification, actual weight or volume (whichever is higher), and declared value. The deadline for accepting cargo is 4-6 hours before the scheduled flight departure, depending on the aircraft type.

Currently, CEB Cargo only provides airport-to-airport cargo service and does not offer door-to-door service. Cash is the accepted mode of payment for domestic cargoes.

The delivery time for cargo shipments depends on the availability of flight space. Passenger baggage is given priority over cargo due to space and weight limitations.

Customers can track cargo shipments by inputting their airway bill number on the CEB Cargo tracking facility.

CEB Cargo: Cargo Acceptance

Valuable items and documents like passports, seaman’s books, land titles, and NSO certificates are accepted with special handling fees.

Surfboards can be sent through CEB Cargo for ATR aircraft flights, but only surfboards below 6ft in size are acceptable due to baggage compartment restrictions.

Dangerous goods are not accepted on CEB Cargo flights. The following are considered dangerous items (from Cebu Pacific Dangerous Goods List):

• Explosives, flammable or non-inflammable gas (such as aerosol paints, butane gas, lighter refills)
• Refrigerated gas (such as filled aqualung cylinders, liquid nitrogen)
• Flammable liquids (such as paints, thinners, solvents)
• Flammable solids (such as matches, fire lighters)
• Organic peroxides (such as resins)
• Poisons
• Infective substances (such as viruses and bacteria)
• Radioactive material (such as radium)
• Corrosive materials (such as acid, alkali, mercury, thermometer)
• Magnetic substances, oxidizing materials (such as bleaches)
• Weapons such as antique firearms, swords, knives, and similar items. For special reasons, such items may only be allowed in checked baggage at our discretion.

For flights utilizing the A330 service, CEB Cargo accepts live animals and human remains in limited quantities. ATR service has restrictions on cargo dimensions and weight, with a maximum dimension of 50cm x 50cm x 50cm and a weight limit of 35kg per piece.

CEB Cargo: Receiving Cargo

Customers can claim their cargo for incoming shipments to Manila at the Cargo Releasing Office of Philippine Skylanders Inc. located at ICT Building, Mia Road, Brgy. 198, Pasay, Metro Manila, near NAIA Terminal 2 – PAL Cargo Warehouse. The consignee must present a valid ID and note the Air Waybill Number, which can be coordinated with the shipper.

Suppose the consignee cannot claim the cargo personally and will send a representative. In that case, the representative must bring an authorization letter signed by the consignee and valid IDs of both the consignee and the authorized representative.

If the cargo is not claimed immediately after reaching the destination, highly perishable cargos are disposed of within 24 hours, while non-perishable cargos are disposed of after thirty days. Storage fees apply after the first 72 hours upon arrival.

Frequently Asked Questions on CEB Cargo

Cebu Pacific Cargo is committed to providing reliable and efficient cargo services, ensuring the safe and timely delivery of shipments to their destinations.

For more information, booking, and information, head to Cebu Pacific Air Official Website or call the reservation hotlines (02) 8702 0888 or (032) 230-8888.