CEB Flexi: Navigating your travel plans can sometimes bring about uncertainties. To provide flexibility and simplify your journey, CEB offers a beneficial add-on called CEB Flexi. This useful feature not only provides you with an option to store your flight booking value in a Travel Fund but also permits you to cancel your flights free of cost under specific conditions. This article will guide you through everything you need to know about CEB Flexi.
To further assist you, we have compiled a list of Frequently Asked Questions (FAQs) about CEB Flexi. These will address common queries about its purchase, usage, and refund policies. Whether you need to know how to purchase CEB Flexi, its cost, or its benefits, these FAQs will provide you with all the necessary information. Read through the following lines to make your future flight bookings seamless and worry-free.
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What is Cebu Pacific Flexible Customer Options (CEB Flexi)
CEB Flexi is an add-on feature offered by Cebu Pacific that allows customers to convert and store the value of their booking in a Travel Fund. With CEB Flexi, customers also have the benefit of free cancellation, as long as it is done at least two hours before the departure time.
CEB Flexi can be purchased as a stand-alone product when booking a flight, or as part of the Go Flexi Fare Bundle. It is available for purchase through Cebu Pacific’s website, mobile app, and other non-digital channels.
It is important to note that a flight booking is required to purchase CEB Flexi, as it is an add-on feature. However, CEB Flexi is not required for all new bookings. Customers can still rebook their flights with a change fee and fare difference if they want to make changes to their flight date and time. Without CEB Flexi, the value of the booking cannot be stored in a Travel Fund as fares are generally non-refundable and cannot be stored.
The fee paid for CEB Flexi is non-refundable unless there are specific cases of flight disruptions. The amount stored in the Travel Fund can be used to pay for fares, add-ons, or fees for airport transactions such as seats, baggage, and more. The Travel Fund can be used as a form of payment through Cebu Pacific’s website, ticketing office, or airports.
The value stored in the Travel Fund cannot be refunded, even if it remains unused beyond its validity. In the case of flight cancellations, customers with CEB Flexi have the option to rebook, store the value of the booking in a Travel Fund, or request a refund. For involuntary changes to the booking, such as flight cancellations or delays, customers do not need to use their CEB Flexi credits. These options are available without using CEB Flexi. However, for voluntary changes made by the customer, CEB Flexi will be used.
If a flight is canceled and the customer wants to request a refund, the fee paid for CEB Flexi may be part of the refunded amount, as CEB Flexi was not used. Fare, fuel surcharge, taxes, and fees are generally non-refundable in case of voluntary cancellations but can be rebooked for a different schedule up to two hours before the scheduled departure time, subject to penalties and fare differences. Customers who have availed of CEB Flexi can voluntarily cancel their flights and store the value of their bookings in a Travel Fund, as long as the cancellation is done at least two hours before the scheduled departure time.
Purchasing CEB Flexi does not entitle customers to free rebooking. Voluntary rebooking comes with a change fee and fare difference. CEB Flexi is specifically for converting and storing the value of the booking in a Travel Fund and does not apply to rebooking fees.
The cost of CEB Flexi depends on the date of the booking and is based on regulatory guidelines. Customers can check the applicable fee for their flight at the airport counter. To avoid additional charges, it is recommended to follow the maximum weight allowance for baggage or purchase baggage ahead of time through the Manage Booking feature.
In terms of terms and conditions, CEB Flexi is available for purchase during the initial booking only. It can be purchased through various channels, including the website, mobile app, ticket offices, and third-party sales offices. The CEB Flexi fee applies to all flight sectors for all passengers. The value stored in the Travel Fund is valid for use up to six months. Only qualified fees indicated in the approved General Terms and Conditions can be stored in the Travel Fund. The CEB Flexi fee may be refunded if the Passenger Name Record/itinerary is refundable according to the approved General Terms and Conditions.
Frequently Asked Questions About CEB Flexi
What exactly is CEB Flexi?
CEB Flexi is a service add-on that lets you turn a flight booking into a Travel Fund store of value. This also offers the benefit of free cancellation, provided cancellation is performed at least two hours before the scheduled departure time. CEB Flexi can be acquired along with your flight booking, or as an ingredient of our Go Flexi offering – a CEB Fare Bundle.
How can I procure CEB Flexi?
CEB Flexi can be acquired either as an individual product at the time of your flight booking or as an inclusion in the Go Flexi Fare Bundle. It’s only available during your initial booking through our website, mobile app, or other non-digital platforms.
Can I get CEB Flexi without having a flight booking?
No, a flight booking is necessary to purchase CEB Flexi as it is an add-on service.
Is it necessary to purchase CEB Flexi for all fresh bookings?
It is not mandatory to add CEB Flexi to your bookings. You still have the option to rebook your flight with change fees and fare differences for modifications in your flight date and timing. But without CEB Flexi, you can’t turn your booking value into a Travel Fund for flight cancellations since fares are typically irreversible and not allowed to be moved into a Travel Fund.
If I don’t use it, can I get a refund on my CEB Flexi purchase?
CEB Flexi fees are non-refundable, exclusive of unique circumstances such as flight disruptions.
How can I use or redeem the value stored in my Travel Fund?
You may leverage your Travel Fund to cover the fare, add-ons, or charges for airport dealings like seats, airport baggage, oversized baggage, gate baggage, etc. This fund can serve as a payment method on our website, at our ticketing office, or the airport. Click this for a guided course of action.
Is it possible to get the amount stored in my Travel Fund refunded?
No, the value stored in your Travel Fund is non-refundable, even if it is not utilized within the valid timeline.
My flight got cancelled and I have CEB Flexi. Do I have to use my CEB Flexi credits to store the booking value in a Travel Fund?
For involuntary changes like flight cancellations or delays, you have options that don’t require CEB Flexi usage: rebook, move booking value to Travel Fund, or request a refund. CEB Flexi will only be consumed for changes initiated by you.
My flight got cancelled and I have CEB Flexi. Can I ask for a refund that includes CEB Flexi?
As the cancellation wasn’t your call, the CEB Flexi fee could be returned as it wasn’t utilized.
Is it possible to cancel my flight and claim a full refund?
Typically, fares, fuel surcharges, taxes and fees are non-refundable when it comes to voluntary cancellations. They may, however, be rebooked to a later flight, subject to penalties and fare difference. With CEB Flexi, passengers can voluntarily cancel and move their booking value to the Travel Fund as long as they cancel two hours before the scheduled departure.
I have CEB Flexi and wish to rebook my flight. Does CEB Flexi offer free rebooking?
While CEB Flexi lets you turn your booking value into a Travel Fund and offers free cancellations, it doesn’t provide free rebooking. Voluntary flight changes will come with a change fee and fare difference.
I’m changing a canceled flight to a new date, why is a rebooking fee being applied even though I purchased CEB Flexi for my original flight?
CEB Flexi lets you voluntarily move your booking value into a Travel Fund. It doesn’t cover rebooking fees and isn’t used for flight disruptions. If a rebooking fee is incurred, this may be due to the new flight date being over 30 days from the initial one.
What is the cost of CEB Flexi?
The price of CEB Flexi depends on your booking date based on regulatory norms. For accurate charges, you may consult the airport counter. However, to avoid added expenses, make sure to stay within your baggage weight limit or buy baggage allowances while managing your booking.
In conclusion, the CEB Flexi service offers travelers an added layer of flexibility and assurance in today’s unpredictable times. By understanding the nuances of this service and utilizing it properly, you can move away from worrying about sudden changes in travel plans towards a more comfortable experience. Remember, an informed traveler is a happier traveler. So, make the most out of your journeys by incorporating services like CEB Flexi into your travel planning. Safe travels!
For more information, booking, and information, head to Cebu Pacific Air Official Website or call the reservation hotlines (02) 8702 0888 or (032) 230-8888.
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