Cebu Pacific Service Animal Policy Guidelines: Traveling with service animals or emotional support animals can provide essential assistance and comfort to individuals with disabilities. To ensure a smooth and hassle-free journey, it is important to understand the guidelines and requirements set by airlines. This article will outline the necessary information for passengers who wish to travel with their service animals on flights.

What is Cebu Pacific Service Animal Policy

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Cebu Pacific Service Animal Policy Guidelines

  1. One Animal per Passenger and Flight
    Passengers are allowed to bring only one service animal or emotional support animal per flight. This policy ensures the comfort and safety of all passengers on board.
  2. Declaration and Booking
    To ensure that your service animal can be accepted for carriage, it is crucial to declare its presence upon booking your flight. This allows the airline to make necessary arrangements and accommodations for you and your animal.
  3. Dog as the Only Accepted Animal
    Currently, only dogs are accepted as service animals or emotional support animals on flights. Other animals, such as cats or birds, may not be permitted in the cabin.
  4. Muzzling and Harnessing
    Throughout the entire journey, from entry at the origin airport to exit at the destination airport, the dog must remain muzzled using a proper basket-type muzzle. Additionally, the dog should be properly harnessed to ensure its safety and the safety of other passengers.
  5. Responsibility for Clearances
    The owner assumes full responsibility for obtaining any required clearances from the appropriate government authorities. This may include documentation or permits necessary for traveling with a service animal.
  6. Seating and Cleanliness
    Service animals will not occupy a seat during the flight. Owners are responsible for bringing absorbent plastic-backed pads and cleaning up after their service animals. Alternatively, a document stating that the animal does not need to relieve itself during the flight may be provided.
  7. Informing the Airline
    To ensure a seamless travel experience, it is recommended to inform the airline about your service animal during the booking process. If you have already booked your flight, please notify the airline through their agent-assisted channels at least two hours before the flight.
Cebu Pacific Service Animal Policy - Dogs only

Cebu Pacific Service Animal Policy Documentation Requirements

Upon check-in, the owner must present evidence that the dog is a service animal. Additionally, documentation from a medical doctor stating the owner’s need for the service animal must be provided. The following documents are required:

Service Animal

  • Document confirming the animal has been trained
  • Complete and updated vaccination card
  • Certificate from the Bureau of Animal Quarantine

Emotional Support Animal

  • Document confirming the animal has been trained and/or a document with a letterhead from a mental health professional stating the guest has a mental disability
  • Complete and updated vaccination card
  • Certificate from the Bureau of Animal Quarantine

Cebu Pacific Service Animal Policy Frequently Asked Questions

Can Service Animals or Emotional Support Animals travel in the cabin on Cebu Pacific flights?

Under the Cebu Pacific Service Animal Policy, Service Animals or Emotional Support Animals are permissible in the cabin for the full duration of the flight, provided all requirements are met.

What are the requirements to have a Service Animal or Emotional Support Animal in the cabin?

The Cebu Pacific Service Animal Policy necessitates that only one Service Animal or Emotional Support Animal per passenger is allowed per flight. This must be noted at the time of flight booking. The animal must be a dog and remain properly muzzled and harnessed from entering the origin airport until exiting the destination airport.
The passenger is responsible for procuring all necessary clearances from relevant government authorities. Evidence confirming the dog as a service animal and documentation from a medical physician asserting the need for the Service Animal must be presented at the check-in.

What documentation is required for the Service Animal/Emotional Support Animal?

For a Service Animal, a document attesting that the Service Animal is trained, an updated Vaccination Card, and a certificate from the Bureau of Animal Quarantine is required. For an Emotional Support Animal, a training document or a letterhead from a mental health professional confirming the passenger’s mental disability, an updated Vaccination Card, and a Bureau of Animal Quarantine certificate are required per the Cebu Pacific Service Animal Policy.

Can the Service Animal occupy a seat on a Cebu Pacific flight?

No, under the Cebu Pacific Service Animal Policy, the Service Animal will not be permitted to occupy a seat.

What provisions do I need to make for the Service Animal’s needs during the flight?

Cebu Pacific Service Animal Policy advises passengers to bring absorbent, plastic-backed pads for the Service Animal and they are responsible for cleaning after the animal. Alternatively, passengers can provide a document indicating that the animal does not need to relieve itself during the flight. This information should be communicated at the time of booking or at least two hours prior to the flight through agent-assisted channels.

Traveling with a service animal or emotional support animal can be made easier by following the guidelines set by airlines. By declaring the presence of your service animal during the booking process and providing the necessary documentation, you can ensure a comfortable and stress-free journey for both you and your animal companion.

For more information, booking, and information, head to Cebu Pacific Air Official Website or call the reservation hotlines (02) 8702 0888 or (032) 230-8888.

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