Cebu Pacific Travel Insurance or CEB TravelSure is a comprehensive travel insurance plan offered by Cebu Pacific in partnership with Chubb Travel Insurance. This insurance add-on provides extensive coverage for various travel-related incidents such as lost, stolen, or damaged personal belongings, trip cancellation, and travel inconvenience. Whether you’re traveling for business or leisure, CEB TravelSure ensures that you are protected throughout your journey.
Cebu Pacific Travel Insurance Quick Links
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Cebu Pacific Travel Insurance (CEB TravelSure): How to Avail
Passengers can conveniently avail themselves of Cebu Pacific travel insurance when booking flights on the CEB website. Alternatively, they can select it as an add-on up to two hours before their flight via the ‘Manage Booking’ portal on the Cebu Pacific website. Insured passengers will receive their group policy Confirmation of Coverage with the details of the travel insurance benefits via email.
Chubb Travel Insurance – The insurer of CEB TravelSure
Chubb Travel Insurance is the insurer of Cebu Pacific Travel Insurance (CEB TravelSure). As part of the Chubb Group of Companies, a global leader in insurance, Chubb Travel Insurance brings expertise in travel insurance and works in partnership with Cebu Pacific to provide insurance to its passengers.
Contacting Chubb for inquiries
If you have specific questions about your insurance coverage, it is recommended to contact Chubb directly. Chubb offers a 24/7 Emergency Medical and Travel Assistance Hotline to assist insured passengers. Additionally, claims can be filed online through the Chubb Claims website.
| Customer Service Website and Email | Customer Service Hotline | Operating Hours | 24-HR Medical and Travel Assistance |
Chubbs Website [email protected] | Only for questions about products, coverages, refunds, claims: +632 8859 2774 | Mon to Fri 8:30 am – 5:30 pm | Only to be used for emergency assistance services and not for refund inquiries: +632 8864 0865 |
Cebu Pacific Travel Insurance (CEB TravelSure) Coverage and Benefits
CEB TravelSure provides extensive trip protection with coverage for costs related to injuries, illnesses, loss of personal belongings, trip cancellations, emergency assistance, and other unforeseen travel circumstances. The coverage is subject to the full terms and conditions of the Group Policy.
Cebu Pacific Travel Insurance (CEB TravelSure) coverage varies on the trip origin and trip type. The actual coverage is enclosed in the insurance policy issued to the guest.
CEB Travel Sure Basic Protection
Get rid of the anxiety over what might go wrong during your travels. Secure your trip with CEB TravelSure’s Basic Protection for a minimal fee.
- Emergency medical treatment in case of an incident or sickness during travel
- Personal accident insurance up to PHP 2,500,000
- Compensation for loss of baggage up to PHP 100,000 and/or damaged baggage during transit up to PHP 20,000
- COVID Protect is included as part of the Basic Protection
CEB Travel Sure Basic Protection
- Upgrade your basic protection coverage with these insurance riders.
- Baggage Protect
- Secure your essentials
- Compensation for loss of baggage up to PHP 200,000 and/or damaged baggage during transit up to PHP 40,000
- Fly Me Next
- Save on rebooking penalties
- Reimburse rebooking fees and fare differences of up to PHP 2,500
- Refund up to PHP 2,000 when you miss a flight (missed flight should be caused by events covered by TravelSure)
- Home Protect
- Covers loss of or damage to Home Contents while on a trip
- Covers loss of or damage to Home contents up to Php 200,000 while on a trip
- This product is available for PH residents only
Coverage and premiums may vary depending on origin. Please refer to the Cebu Pacific Travel Insurance Terms & Conditions or contact Chubb Insurance for full details.
As a guide, Cebu Pacific Travel Insurance has the following coverage:
Philippine-Originating Itineraries
| Domestic | International | |||
| Benefits (in PHP) | Round Trip | One Way | Round Trip | One Way |
| Medical Hospitalization Expenses | 1,000,000 | NA | 2,500,000 | NA |
| Repatriation of Mortal Remains Benefit | 1,000,000 | NA | 2,500,000 | NA |
| Evacuation | 1,000,000 | NA | 2,500,000 | NA |
| Hospital Confinement (maximum of 10 days; with 2 days deductible) | 1,000 per day | NA | 3,000 per day | NA |
| Travel Cancellation (Specified Cause occurring within 15 days prior to the Scheduled Departure Date) | 50,000 | 50,000 | 100,000 | 100,000 |
| Travel CurtailmentDomestic | 50,000 | NA | 100,000 | NA |
Non-Philippine Itineraries (Thailand, and Vietnam)
| Benefits (up to) | AU | TH | VN |
| Compensation for lost, stolen, or damaged luggage and travel documents | AUD 5,000 | ||
| Reimburse accommodation expenses due to travel delays | AUD 200 | ||
| Personal accident | 1,500,000 THB | VND 210,000,000 | |
| Flight cancelation | Up to flight cost | Up to flight cost | |
| Overseas medical expenses | AUD 500,000 | 200,000 THB | VND 735,000,000 |
The abovementioned coverage are subject to change and Cebu Pacific refers to Chubb as far as specific scenarios, coverages, and claims.
Availability of Cebu Pacific Travel Insurance (CEB TravelSure)
Cebu Pacific Travel Insurance (CEB TravelSure) is available for itineraries departing from the Philippines, Australia, Vietnam, Singapore, and Thailand. However, it is not yet available for itineraries originating in Indonesia. CEB is working on making CEB TravelSure available for passengers with flights originating in Indonesia as well.
Updating Insurance Policy and Filing a Claim
For any changes to your insurance policy or inquiries, it is recommended to contact Chubb Travel Insurance directly. Passengers who purchased CEB TravelSure can use the self-service portal provided by Chubb to make changes to their travel insurance. Alternatively, you can contact Chubb’s Customer Service Team via phone or email.
Cancellation and Refund of Cebu Pacific Travel Insurance (CEB TravelSure)
CEB TravelSure can be canceled as long as you have not yet departed and do not need to claim under the policy. To cancel your policy and request a refund, you can log in to the self-service portal provided by Chubb or contact their Customer Service Team. They will arrange for your policy to be cancelled and pass your premium refund request to Cebu Pacific for processing.
COVID Coverage under CEB TravelSure
CEB TravelSure provides coverage for COVID-related incidents. For specific coverage details, it is recommended to contact Chubb Travel Insurance directly.
Frequently Asked Questions on Cebu Pacific Travel Insurance (CEB TravelSure)
Can you explain what CEB TravelSure is?
CEB TravelSure is a travel insurance add-on provided by CEB in partnership with Chubb Travel Insurance. It provides coverage for any potential issues that may occur during your trip, such as loss, theft or damage to personal items, trip cancellation, and any other travel inconvenience.
Who provides Cebu Pacific Travel Insurance?
Chubb Travel Insurance, which is part of the global insurance leader, the Chubb Group of Companies, provides coverage for CEB TravelSure. They have partnered with Cebu Pacific to offer travel insurance to its passengers.
Can I purchase travel insurance if my journey starts in the Philippines, Singapore, Thailand, Indonesia, Vietnam, and Australia?
You can purchase travel insurance from Chubb for journeys starting in the Philippines, Australia, Vietnam, Singapore, and Thailand. However, CEB TravelSure is not yet available for itineraries that begin in Indonesia.
Is travel insurance available for purchase if my journey starts from outside the Philippines?
Cebu Pacific Travel Insurance (CEB TravelSure) provides travel insurance for journeys starting from the Philippines, Australia, Vietnam, Singapore, and Thailand. The option to avail of CEB TravelSure for those beginning their journey from Indonesia is in progress.
Why are my questions about CEB TravelSure being redirected to Chubb Travel Insurance?
As the provider of CEB TravelSure, Chubb Travel Insurance is best equipped to answer all your questions and assist with your queries. You can reach them through their self-service portal or their Customer Service Team. Be sure to have your CEB TravelSure confirmation number ready when contacting them.
How can I modify the Cebu Pacific Travel Insurance (CEB TravelSure) policy if there are changes in my travel plans?
If you need to adjust your travel insurance, please contact Chubb Travel Insurance directly through their self-service portal or by reaching out to their Customer Service Team. Remember to have your CEB TravelSure confirmation number ready.
How do I go about submitting a claim?
To submit a claim, visit the Chubb website or get in touch with them directly via telephone or email.
How can I complain about my travel insurance product?
If you have any complaints about Cebu Pacific Travel Insurance (CEB TravelSure), you may contact the Chubb Customer Service Team directly.
What happens to my insurance if my flights get canceled?
Please get in touch with Chubb directly to adapt your insurance policy in case of flight cancellations. You may also use their self-service portal to check which items you can claim.
Does Cebu Pacific Travel Insurance (CEB TravelSure) provide coverage for COVID?
Yes, Cebu Pacific Travel Insurance (CEB TravelSure) does provide coverage for COVID. For more specific details on the coverage, please contact Chubb directly.
Is there a possibility of canceling my CEB TravelSure and asking for a refund?
Yes, you can cancel your CEB TravelSure provided that you have not yet departed and you have no claims under the policy. You can cancel your policy using Chubb’s self-service portal or by contacting their Customer Service Team directly.
In conclusion, Cebu Pacific Travel Insurance (CEB TravelSure) is a comprehensive travel insurance plan offered by Cebu Pacific in partnership with Chubb Travel Insurance. It provides extensive coverage for various travel-related incidents and ensures that passengers are protected throughout their journey. For inquiries, changes to the policy, or filing a claim, it is recommended to contact Chubb Travel Insurance directly.
For more information, booking, and information, head to Cebu Pacific Air Official Website or call the reservation hotlines (02) 8702 0888 or (032) 230-8888.
