Guide: Manage AirSWIFT Booking on Cebu Pacific System

Have you found yourself wondering how to manage AirSWIFT booking on Cebu Pacific now that these two airlines have integrated their systems? The effective date of March 24, 2025, marked a significant transition for travelers who have previously flown with AirSWIFT or plan to visit destinations like El Nido, Palawan.

This shift means that the familiar ways of accessing your flight details and making changes have evolved, requiring a new understanding of how your travel plans are now handled within the extensive network of the Philippines’ leading carrier, Cebu Pacific. Navigating these changes is key to ensuring a smooth travel experience, from checking in for your flight to making modifications or understanding your options during unexpected disruptions. This comprehensive guide is designed to walk you through the process, providing the detailed insights necessary to manage your AirSWIFT reservations using Cebu Pacific’s platforms confidently.

Understanding the Transition: Why You Need to Manage AirSWIFT Booking on Cebu Pacific

The necessity to manage AirSWIFT booking on Cebu Pacific stems directly from Cebu Pacific’s acquisition of AirSWIFT Transport Inc.. This transaction involved Cebu Pacific, operated by Cebu Air Inc., acquiring the boutique airline from ALI Capital Corporation, a subsidiary of Ayala Land, Inc., in a deal valued at PHP 1.75 billion. This strategic move, approved by the Boards of Directors of both Cebu Pacific and ALI Capital, enables both organizations to focus more sharply on their core businesses. For Cebu Pacific, the integration of AirSWIFT into its network enhances its capacity to serve both local and international travelers more efficiently, aligning with its mission to boost connectivity across the country by offering cost-effective travel options.

The sources indicate that AirSWIFT is a boutique airline based in the Philippines, particularly known for connecting travelers to popular and iconic destinations, such as El Nido in Palawan. It operates flights from key hubs, such as Manila and Clark, to El Nido, as well as providing inter-island routes from El Nido to other tourist destinations, including Cebu, Boracay, and Bohol.

By adding AirSWIFT to its portfolio, Cebu Pacific ensures increased accessibility to these top-tier tourist destinations, further strengthening its role in promoting travel and tourism within the Philippines. During the acquisition, AirSWIFT was expected to maintain its existing flight schedules and services initially. The critical change for passengers regarding their bookings became effective on March 24, 2025, when all AirSWIFT (T6) flights transitioned to the Cebu Pacific system. This migration consolidated the platforms used for booking new flights and managing existing ones. There are no additional charges for passengers due to this migration.

The Core Process: How to Manage AirSWIFT Booking on Cebu Pacific

The fundamental change for travelers is that managing AirSWIFT bookings can now only be done through the Cebu Pacific website or mobile app. The AirSWIFT system became unavailable as it was integrated into Cebu Pacific’s platform. Specifically, AirSWIFT’s online check-in portal was unavailable from March 21, 2025, at 6:00 p.m. Philippine time, while the AirSWIFT website itself was only available until March 23, 2025, at 6:00 p.m. By March 24, 2025, at 12 pm, the ability to book and manage all AirSWIFT flights became exclusively available via Cebu Pacific’s website.

Receiving Your New Booking Reference Number

A crucial step in learning to manage AirSWIFT booking on Cebu Pacific is understanding the change in your booking reference number. For existing bookings made on or before March 23, 2025, which were migrated to Cebu Pacific’s system on March 24, 2025, passengers receive a new Itinerary Receipt with a new booking reference number from Cebu Pacific via email.

This new reference number is essential as it is what you will use to manage your booking and check in for your flights within the Cebu Pacific system. Passengers with flights booked on March 25, 2025, specifically received this new itinerary receipt and booking reference number via email on that day. If you haven’t received your new Itinerary Receipt, you can still check in for your flight at the airport by providing your full name and a valid ID.

Accessing Your Booking on Cebu Pacific’s Platform

Once you have your new booking reference number issued by Cebu Pacific, you can proceed to manage AirSWIFT booking on Cebu Pacific via their website or mobile app. To modify your booking using the website, please visit www.cebupacificair.com.

On the homepage, look for and click on the “Manage Booking” section, typically located at the top of the page. Within the “Manage Booking” section, you will be prompted to enter your booking reference number (the new one from Cebu Pacific) and the last name associated with the booking to access your flight details. The exact process applies when using the Cebu Pacific mobile app; you would use your new booking reference number to access and manage your booking. Cebu Pacific recommends downloading their mobile app and bookmarking www.cebupacificair.com for easier access and future bookings.

Specific Tasks When You Manage AirSWIFT Booking on Cebu Pacific

Learning to manage AirSWIFT booking on Cebu Pacific involves understanding how to perform specific tasks that were previously done on the AirSWIFT platform.

How to Modify Your Booking

After accessing your booking via the “Manage Booking” section on the Cebu Pacific website or app, you can make various changes. The sources indicate that once you’ve accessed your booking, you can make modifications such as selecting or changing your seats, updating passenger information, or adding baggage and other services. After making your desired changes, it is crucial to ensure you save the updates and review any applicable fees or charges. A confirmation email with the details of the modifications made to your booking will be sent to you.

Adding Baggage and Other Add-ons

When you manage AirSWIFT booking on Cebu Pacific, you may also need to add services or add-ons. The sources state that you can buy any of the available CEB add-ons via the “Manage Booking” section up to two (2) hours before the flight. This includes adding baggage. However, some add-ons, specifically mentioned, are CEB Meals, which may be temporarily unavailable, but there are active efforts to make them available soon. If you encounter trouble adding or selecting a seat via “Manage Booking,” you have the option to purchase it at the airport or by chatting with customer service.

Online Check-in Process

Checking in for your flight is another crucial step when you manage an AirSWIFT booking on Cebu Pacific. Yes, you can check in online for your AirSWIFT (T6) flight using the Cebu Pacific app or website. You must use the new booking reference number issued by Cebu Pacific to perform the online check-in. Online check-in opens 48 hours before your flight and closes two (2) hours before your departure time. If you are logged into your MyCebuPacific account and experience issues with check-in, we suggest trying to check in online as a guest or non-member instead.

Checking In at the Airport Kiosks

In addition to online check-in, the sources confirm that you can also check in using Cebu Pacific kiosks at the airport for your AirSWIFT (T6) flight. To do this, you will need the new booking reference number that Cebu Pacific issued.

Addressing Potential Issues When You Manage AirSWIFT Booking on Cebu Pacific

While the migration aims for convenience, you may encounter some issues when attempting to manage an AirSWIFT booking on Cebu Pacific.

What if You Haven’t Received the New Reference Number?

For existing bookings, a new Cebu Pacific-issued Itinerary Receipt with a new reference number is sent via email before departure. Suppose you have not yet received this new Itinerary Receipt. In that case, the sources provide reassurance that you can still check in for your flight at the airport by simply providing your full name and a valid form of identification.

Troubleshooting App Display Issues for Routes

Sometimes, when using the Cebu Pacific mobile app to Manage AirSWIFT booking on Cebu Pacific or look up new routes, you might not see the AirSWIFT (T6) routes displayed. The suggested solution in the sources is to close the app entirely and then relaunch it. This action often helps refresh the app and resolve any display issues you may be experiencing.

Contacting Customer Service for Assistance

For any post-booking questions or concerns regarding your AirSWIFT bookings managed under the Cebu Pacific system, reaching out to customer service is an option. The dedicated AirSWIFT hotline numbers are +63 2 5318 5940 or +63 917 816 8763. These lines are available daily from 8:00 AM to 7:00 PM, Philippine Time. Alternatively, you can also reach out via chat, which is available 24/7 through Cebu Pacific’s app or website. If you booked through an accredited Cebu Pacific sales partner, you can manage your bookings through your agent or by contacting the customer service team.

Handling Flight Disruptions

Dealing with flight disruptions is an essential aspect of managing travel, and the process has been integrated into the Cebu Pacific system. To ensure your welfare is taken care of during flight disruptions, Cebu Pacific will provide you with flexible options for your AirSWIFT (T6) flight. These options include free rebooking within 30 days, conversion of the fare’s value to a Travel Fund, or a refund according to the original form of payment.

If your flight has been affected by a disruption, please manage your booking through the Cebu Pacific website or mobile app. For voluntary rebooking, this can be done via the “Manage Booking” section up to two (2) hours before the departure time, subject to applicable fees. However, as mentioned, for flights affected by disruptions, rebooking within 30 days will be free.

Essential Considerations When You Manage AirSWIFT Booking on Cebu Pacific

Beyond the mechanics of managing your booking, there are other details about the migration that are important to note.

Changes to Terms and Conditions

With the migration effective March 24, 2025, changes or modifications made on or after this date will now follow AirSWIFT’s updated general terms and conditions, offering greater flexibility. This means the terms you agreed to when you originally booked might differ slightly for any subsequent changes made after the migration date.

No Additional Charges Due to Migration

The sources explicitly state that there are NO additional charges due to this migration of AirSWIFT (T6) flights to Cebu Pacific. This provides clarity that the system integration itself does not incur extra costs for passengers.

Booking New Flights

While the focus is on managing existing bookings, it’s relevant to note that booking new AirSWIFT flights (to destinations previously served by AirSWIFT) can also now be done through the Cebu Pacific website at www.cebupacificair.com or via the mobile app, starting March 24, 2025. The sources highly encourage booking directly using the Cebu Pacific website or mobile app.

Go Rewards Eligibility

For travelers interested in loyalty programs, there’s good news: you can indeed earn Go Rewards points on AirSWIFT (T6) flights. Flights booked starting March 24, 2025, on the Cebu Pacific website and mobile app are eligible to earn Go Rewards points. To ensure you earn points, you must enter your Go Rewards number at the time of booking or during online check-in. However, existing Cebu Super Passes cannot be redeemed for AirSWIFT (T6) flights; they are only valid for Cebu Pacific (5J) and Cebgo (DG) flights.

NAIA Terminal 2 Information

For passengers flying from Manila, it’s essential to know the terminal information. While Cebu Pacific is gradually shifting some of its turboprop aircraft operations away from Ninoy Aquino International Airport (NAIA) Terminal 2 to alternative hubs, such as Clark International Airport, AirSWIFT flights will continue to operate from NAIA Terminal 2 until March 2026. This provides a stable terminal location for AirSWIFT passengers departing from Manila for a significant period post-migration. The shift of some Cebu Pacific turboprop flights affects routes like Manila to Masbate and Siargao (moving to Clark from March 30, 2025) and discontinuing direct flights from Manila to Surigao, with a connection via Cebu offered instead.

Requesting Official Receipts

Should you need an official receipt for your AirSWIFT (T6) flights after the migration, the process is handled separately from the central booking management. Official receipts for AirSWIFT (T6) flights can be requested by emailing treasury@air-swift.com.

This detailed breakdown covers the essential aspects of how to manage AirSWIFT booking on Cebu Pacific based on the information provided in the sources. By familiarizing yourself with these steps and guidelines, you can confidently manage your travel arrangements after migration.

Mastering the art of managing AirSWIFT bookings on Cebu Pacific unlocks a more streamlined travel experience, integrating your previous AirSWIFT plans into the expansive framework of Cebu Pacific’s operations. No longer is managing your journey a separate endeavor; it’s a unified process, allowing you to access and modify your flight details, check in, and address potential disruptions all through a single, familiar platform.

This transition, brought about by the strategic acquisition, promises not just continuity but also potentially enhanced accessibility and efficiency in reaching those coveted Philippine destinations, such as El Nido. By leveraging the tools and information provided, from understanding your new booking reference number to navigating the “Manage Booking” portal or contacting customer service, you are empowered to take complete control of your itinerary. Therefore, as you embark on future travels previously served by AirSWIFT, remember that the power to seamlessly manage AirSWIFT booking on Cebu Pacific is now in your hands, simplifying your journey from planning to arrival and contributing to a smoother, more integrated travel landscape across the archipelago.

Frequently Asked Questions Regarding AirSwift and Cebu Pacific

For more information, booking, and information, head to the Cebu Pacific Air Official Website or call the reservation hotlines (02) 8702 0888 or (032) 230-8888.

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