Cebu Pacific now offers name change, travel fund to passengers
Starting December 1, 2009, leading domestic airline Cebu Pacific (CEB) will offer new products for the additional convenience of its guests.
The name change option allows passengers to transfer their tickets to another passenger for a fee.
Meanwhile, the travel fund allows passengers to use the value of changed flights within 90 days from the date the fund is created, or to transfer the booking to another passenger. The fund eliminates the waiting time for refunds. Passengers can immediately use the stored amount for their next booking.
Cebu Pacific will also begin using a new booking and cancellation policy starting December 1, 2009.
Under the new rules, passengers can change their ticket more than one day before departure date. This includes modifying flight, route, date of travel and name, or canceling flights.
Involuntary flight disruptions (such as cancellations or delays by Cebu Pacific) of three hours or more allows passengers to refund or store booking in the Travel Fund for future travel without penalties within 30 days.
In cases of situations beyond the airline’s control (like weather), tickets are not refundable but passengers may rebook flights without penalties as long as travel is completed within 30 days. Passengers may also store booking in the Travel Fund, but with a penalty since these disruptions are beyond Cebu Pacific’s control.
“The new policy and Travel Fund benefit passengers by allowing them the use of travel credits anytime within its validity period,” Cebu Pacific vice president for marketing and distribution Candice Iyog said.
“Our low fares and improved on-time performance (OTP) led to a steady increase in passengers and their concern for convenience is an important consideration for Cebu Pacific. The new business policy provides greater flexibility to passengers while retaining the advantage of very low fares,” Cebu Pacific vice president for marketing and distribution Candice she added.
Cebu Pacific, the country’s leader in innovative products, was also the first to introduce the all-inclusive pricing scheme, ‘Go Lite’ fares, e-ticketing, continues to differentiate itself from other low cost carriers by offering a reliable product with exemplary customer service. The airline, Asia’s third largest low-cost carrier and the Philippines’ no.1 in terms of passenger volume and serviced routes, flies to 32 domestic and 14 international destinations using the youngest fleet in the country.
